How to get rid of Outlook unread synchronization Logs

Someone submitted a support ticket today complaining about her “unread” folder in Outlook being overtaken by synchronization log error messages:

unread messages in Outlook

This is what I recommended her to do to fix the problem.

Solution # 1

1. In Outlook, select the Unread Messages folder
2. Click the View tab on the ribbon
3. Click “View Settings”
4. Click Filter, then Advanced
5. Click Field and select Frequently-used fields and select “Subject.” Select “Doesn’t Contain” for Condition and enter “Synchronization Log:” for Value.
6. Click “Add to List” then “OK.”

Solution # 2

Right-click the “Unread Mail” folder, and click on Customize This Search Folder:


Then click on Browse:

unread messages

Then uncheck the Search subfolders check mark:

search subfolders

and click Ok.

According to the user, solution # 2 took care of her problem. I don’t think that solution fixes the problem, but it just hide the messages which is what people find annoying. I don’t know what generates those logs, but it seems like is ActiveSync.

Share the knowledge...Share on FacebookTweet about this on TwitterShare on LinkedInShare on Google+Share on RedditEmail this to someonePrint this page

More Office 2010 Tutorials

Nelson has written 180 tutorials

Hi there, my name is Nelson Amaya and I’m the author of this website. I am a motivated self-taught systems administrator with more than 12 years of experience in the IT field. I enjoy solving complex problems and learning as much as I can about new technologies. I write tutorials based on my work experience and other IT stuff I find interesting.

Please add me to your LinkedIn professional network or subscribe to my email list to get the latest updates.

BTW, If you are an IT Pro, and if you haven't read "The Phoenix Project" novel yet, I definitely recommend it to you. In my opinion, all IT books are sort of boring, but this novel is very entertaining, I didn't want stop reading it when I got the book. Check it out The Phoenix Project: A Novel for IT Professionals

Thank you,