ITIL Service Strategy

ITIL (Information Technology Infrastructure Library) is a framework for IT Service Management (ITSM) that provides guidance on how to develop and implement strategies for IT services. The ITIL framework is widely adopted by organizations around the world to improve their ITSM capabilities and deliver high-quality services to their customers. The ITIL Service Strategy is the first stage in the ITIL…
ITIL Incident Management: An Overview

Incidents are an inevitable part of any IT service, and when they occur, they need to be resolved as quickly as possible to minimize their impact on the business. This is where ITIL incident management comes into play. ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management, and incident management is one of the…